Cancellations received prior to April 15, 2019 will be fully refunded.
Cancellations received prior to June 1, 2019 will be 75% refunded.
Cancellations received from June 1, 2019 - NO REFUND is allowed FOR ANY REASONS - NO EXCEPTIONS,
Cancellation Fee is 100%. Only name change is permitted. (Bookings cannot be carried over to Future Sailings)
1st Change in cabin is FREE of charge.
2nd change and onward is subject to $100 Administrative Fee.
Cabin dowgrade is not permitted.
Cabin upgrade is permitted at the applicable differential price.
To facilitate the embarkation process, and to comply with new government regulations governing departure manifest, all guests are required to complete Online Check-In at least one day prior to sailing and must complete check-in at the cruise terminal and be on board the ship no later than one (1) hour prior to the departure time noted on their cruise documents or they will not be permitted to sail.
Note that guests who have not filled out their Online Check-In must arrive at port at least three (3) hours prior to sailing. In addition to the cancellation terms, no refunds will be given to individuals who fail to bring the proper travel documents or show up late.
Guests are requested to complete their Online Check-In form at WWW.NCL.COM/CA/EN/OCI at least 24 hours prior to departure date. Guests who have not completed their online Check-In form at least 24 hours prior to departure date are required to complete the Check-In process at the pier 3 hours prior to departure time noted on their cruise documents.
Ground Transportation is available for purchase on Cruise-only reservations; transportation requests for cruise-only guest will require guest’s independent air information to be given to Norwegian Cruise Line and be within the recommended flight arrival and departure times for your cruise. Ground Transportation is subject to standard cancellation policy. To make arrangements, please contact Norwegian Cruise Line at 877-735-5625 or 305-436-4804 at least 4 days prior to sailing.
Norwegian Cruise Line will not accept any Guests who will have entered their 24th week of pregnancy at the time of their travel with Norwegian Cruise Line. We do not represent that travel is safe during any point in the pregnancy of a guest. Advice should be sought from your medical practitioner prior to embarkation. The period specified above represents our minimum requirement.
Some countries place limitations on the entry of non-national pregnant women. Check with the relevant embassy or consulate before you travel to confirm any further limitations.
Stars on Board, Inc. and Norwegian Cruise Line highly recommend that every guest purchases his/her own Travel Protection insurance including Medical, Accident, and Trip Cancellation coverage individually online or through a travel agent.
Please refer to our REFUND & CANCELATION POLICY.
Guests are encouraged to book their Shore Excursions, spa treatments, and specialty dining through Norwegian Cruise Line for the widest selection of tours along with some important added benefits – safe and reliable tour operators, easy pick-up and drop-off at the pier. For complete tour descriptions and to pre-purchase, please visit WWW.NCL.COM/EXCURSIONS or call 866.625.1167, Monday - Friday 8am - 8pm or Saturday and Sunday 10am - 6pm EST.
For your voyage, a valid passport is required. In addition, a Schengen Visa for Entry to the European Union is required for some Nationalities.
Guests who are not U.S., Canadian, or European Schengen nationals are strongly encouraged to contact the nearest EU-member country embassy to determine if a Schengen visa is necessary to enter Schenegen states.
For this itinerary, guests who need a Schengen visa must have at least a SINGLE ENTRY - SCHENGEN VISA valid for the full duration of the cruise itinerary.
Guests who are not in possession of a valid Schengen visa will not be allowed to sail.
* It is the guest’s responsibility to obtain required visas and other documentation prior to sailing.
The Guest(s) acknowledge(s) that throughout the duration of the itinerary a reality TV show /series will be filmed focusing on the Entertainers/Performers and Stars. During said filming, there is a possibility that the Guest(s) may be captioned on said reality TV show/series.
As a condition of booking, the Guest(s) release(s) Stars on Board, Inc. Norwegian Cruise Line, their respective parent, subsidiary, affiliated companies, the directors, employees, agents, representation, any and all producer and broadcasters of said reality TV show/series from all claims, actions, grievances and liabilities in connection with the subject reality TV show/series to be filmed on board the sailing.
The Stars, the prices and the programs are subject to change without notice.
Stars on Board does not guarantee the appearance of every entertainer that was promoted. Stars On Board has the right to cancel and/or substitute any of the promoted and confirmed stars at any time, if and when it deems necessary to do so.
Please note that weather conditions may cause some events to be postponed, moved or even cancelled.
The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, specifically:OFAC Sanctions/Regulations: Crimea, North Korea (Democratic People’s Republic of Korea), Cuba, Sudan, Syria, and Iran
These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing certain citizens of those countries to sail on board Norwegian Cruise Line ships.
Accordingly, it is Norwegian's policy that if you are a citizen or resident of one of these sanctioned countries, we will be unable to accept your cruise reservation unless you can satisfy the following conditions:
Provide proof of Citizenship in a non-sanctioned country;
Provide proof of Residency in a non-sanctioned country AND evidence that you are funding the cruise, including all on board charges, through a bank associated with a non-sanctioned country.
Citizens of the above countries must satisfy all the listed conditions in order to sail on board a Norwegian Cruise Line ship.
(a) The guest acknowledges that STARS ON BOARD, its affiliates and partners are not an insurer of his or her safety during the course of the voyage, and the guest agrees that STARS ON BOARD, its affiliates and partners shall not be liable in any circumstances for any incident or injury arising from events occurring on and outside of the guest areas of the vessel or outside of the vessel itself including but not limited to
those events occurring ashore (including shore excursion), on tenders not owned or operated by the carrier, or resulting from equipment not a part of the vessel, or upon docks and/or piers, or involving persons employed by STARS ON BOARD, its affiliates and partners and acting outside the course and the scope of employment.
(b) Stars On Board, its affiliates and partners disclaim all liability to the guest for damages for emotional distress, mental suffering or psychological injury of any kind not resulting from a physical injury to that guest, nor from that guest having been at risk of actual physical injury, nor intentionally inflicted by the carrier and Stars On Board, its affiliates and partners.
To receive appropriate assistance, Norwegian Cruise Line must be notified in writing of any disability or condition that may require advisable special treatment. Contact Stars On Board office at +1.416.251.5097 or email: firstname.lastname@example.org
Guests with wheelchairs, scooters and limited mobility may have difficulty or may not be able to get on and off the ship using tenders and gangways at some ports of call. For more information, please contact us.
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